At Pittsburgh Pet Concierge, we uphold the dignity and independence of all our guests and are dedicated to ensuring equal access for everyone who visits our facility and website. Here’s what you can expect from us:

Communication

We are committed to effective communication with our guests. We provide auxiliary aids and services at no charge, which are essential for effective communication. We accept Operator Relay Service calls and TTY/TDD calls through 711, just like traditional telephonic channels.

 

Website Access

We strive to develop and update our website content using current technologies that provide full and equal access to individuals with disabilities. Our efforts align with the Web Content Accessibility Guidelines 2.1 recommended by the World Wide Web Consortium (W3C) and requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010.

 

Assistive Devices

Guests are welcome to use personal assistive devices to access our services. If an assistive device is incompatible with our facilities, we will work to ensure full access through alternative means.

Companions and Service Animals

Companions, guide dogs, or other service animals are welcome. We provide respectful assistance upon request.

 

Interruption of Services

If special facilities or services are temporarily unavailable, we promptly notify guests and provide an estimated timeframe for resumption.

 

Training

Our staff receives ongoing training to effectively communicate and assist guests with disabilities sensitively and respectfully.

 

Modification of Policies or Procedures

We make reasonable modifications to policies or procedures to ensure full access to our facility, website, or communication channels as needed.

 

Continuous Improvement

We are continually enhancing website accessibility. If you need alternatives to mouse and keyboard, software like Dragon NaturallySpeaking can assist in navigating our web pages.

 

Customer Feedback

We encourage feedback from all guests. You can share comments in person or contact us via:

Mail: Serving Pittsburgh, PA & Surrounding Areas

Email:

If you believe these standards have not been met, please call us at (412) 856-8505. We welcome TRS calls.

Thank you for choosing Pittsburgh Pet Concierge

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